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Building a Simple Healthcare Appointment Scheduling Agent with Vertex AI Agent Builder

Updated: Sep 30

In our previous article, "Unleashing the Power of Vertex AI Agent Builder: A Developer's Guide," we introduced you to the Vertex AI Agent Builder platform, explaining its key features and use cases for building powerful AI-driven applications. Now, we’re diving deeper into the hands-on process of creating an agent. In this tutorial, we’ll guide you through the steps to develop a Healthcare Appointment Scheduling Agent, giving you practical knowledge to start building your own intelligent agents.


Introduction: Revolutionizing Healthcare with AI


Imagine a world where patients can quickly schedule appointments without waiting on hold or navigating through complex online forms. Vertex AI Agent Builder makes this vision a reality, allowing you to create AI-powered agents that simplify the appointment scheduling process for both patients and healthcare providers. In this tutorial, you'll learn how to build a healthcare appointment scheduling agent in just a few steps.



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Creating Your First App in Agent Builder


Creating your first agent app with Vertex AI Agent Builder is simple. Follow these steps to build a Healthcare Appointment Scheduling app:


  • Access Agent Builder: Go to Google Cloud Console and find Vertex AI “Agent Builder”.

  • Start a New App: Click "New App" to begin.

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  • Select App Type: Select "Agent" as your app type.


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  • Name and Configure the App: Give your app a name (e.g., "Smart Health Appointment Assistant") and select a region.

  • Create: Click "Create" to launch your agent app.


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Unlocking the Key Components of an AI-Powered Agent


An agent is the fundamental building block of agent apps. Each agent is defined to handle specific tasks and consists of the following components:

  • Goals: high level description of what the agent should accomplish.

  • Instructions: defines the process steps that should be taken to accomplish the goal.

  • Examples: sample conversations that are effectively few-shot prompt examples for the LLM.


Guide for Building the Appointment Scheduling Agent:


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Creating the Goal:


  • The goal provides high-level guidance for the system, aligning the tasks toward a meaningful outcome.

  • This is a clear and concise description of what the agent is expected to achieve. It tells the Large Language Model (LLM) the primary objective of your agent—helping users schedule healthcare appointments.


Defining Instructions:


  • The instructions section contains the detailed steps the agent will follow to accomplish its goal. These instructions are crucial because they break down the conversation flow into specific, actionable tasks.


Providing Examples:


  • The example flow provides an actual conversation between the agent and the user, demonstrating how the agent applies the defined instructions to fulfill the goal.

  • This flow represents a clear, step-by-step interaction where the agent guides the user through a real use case, such as booking a healthcare appointment.

  • The example also helps the agent understand various user intents and how to respond to them in a way that aligns with the task.


Testing and Refining Your Agent


Once you've built your agent, it's crucial to test it thoroughly. Use the built-in simulator in Agent Builder to simulate conversations and identify areas for improvement. Based on the test results, refine your instructions and examples to enhance the agent's accuracy and user experience.


Up Next: Exploring Data Integration and Advanced Features


Congratulations! You've successfully built a basic healthcare appointment scheduling agent using Vertex AI Agent Builder. This is just the beginning! In the next article, we'll delve into how to leverage Vertex AI Agent Builder's API integration capabilities to connect your agents with external data sources.


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