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Enhancing Banking Customer Service with Dialogflow CX and
Generative AI
This brochure includes
Dialogflow CX, enhanced with Generative AI, provides a robust platform for
building hybrid agents that can significantly improve banking customer
service
Dialogflow CX can be enhanced with Generative AI capabilities, powered byVertex AI Search and Conversation. This allows the creation of hybridagents that combine traditional intent-based conversation controls withgenerative responses from indexed data stores
Powered by a Large Language Model, these agents query data stores to provide informative responses.
Use cases include Checking Account Balance, Reporting a Stolen Card, Updating Account Details and viewing Account Statements and Transactions
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